Who Uses This Software?

Whether you're a communications professional or a member of the media, Cision brings together all the elements you need to get your story out.

Average Ratings

19 reviews
  • 4 / 5
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service
  • 4 / 5
  • 3.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Cision
  • http://www.cision.com
  • Founded 1892

About This Software

Cision powers the stories of the world's communicators, providing access to the worlds largest
pitchable media and blogger database. With a solution that serves their complete workflow, users are
able to manage all aspects of their campaigns in a single platform - from identifying and engaging with
key media and influencers to connecting with audiences, monitoring traditional and social media and
analyzing outcomes.

  • Analytics
  • Article Author Database
  • Auto-Update Media Lists
  • Automated Publishing
  • Campaign Management
  • Clippings Management
  • Communications Calendar
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Review Platform
  • Customer Targeting
  • Digital Asset Management
  • Direct Mail Management
  • Email Distribution
  • Gamification
  • Keyword Filtering
  • Multi-Account Management
  • Posts Scheduling
  • Press Monitoring
  • Press Release Builder
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring

Cision Latest Reviews

Automatically translated. Show original review

Good if you're on a budget, but...

2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I'm so disappointed with all of the people I've encountered at Cision over the past 18 months.

Pros: This is a great affordable solution for those monitoring their media (and social media) mentions and you're on a budget.

Cons: 1. The interface is clunky
2. Sometimes they miss monitoring sites that may be firewall/subscription protected
3. Customer services isn't the best - you are dependent on Cision to change the keywords you're monitoring for vs having the freedom to do it yourself.
4. Training was not clear. We went through it several times, and never received the same guidance. Very confusing. And when there were changes mid-subscription, it took a week to get our new updates implemented and support to use the newer interact.
5. When renewing our service, our sales rep made promises on the phone and discussed price with us. We received a contract a week later with 5 days to sign and return it OR they threatened to increase our price by 5-7%! Completely unacceptable, as we have had a relationship with Cision for years! Our company has a process to sign a contract, and it's definitely longer than 5 days!

Automatically translated. Show original review

Used it during Vocus/Cision transition

3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: Access to tens of thousands of journalists is useful as a PR practitioner. It also does a great job of tracking insights like tone and monitoring where your organization appears in the news.

Cons: We constantly found journalists who hadn't been at their newspaper for over two years. Contact information is frequently outdated. The cost is practically that of a full-time employee. The PRWeb newswire they advertise frequently sends releases to websites with zero traffic, but counts it as a hit. And while their analytics are useful, I'd often go back to a prior month and run the same search string as before and be returned different numbers than the first time. It's hard to trust data that doesn't remain constant.