Lithium Communities

Lithium Communities

5 / 5 7 reviews

Who Uses This Software?

Lithium Communities are for businesses of all sizes looking to attract new visitors, crowdsource support, grow revenue, and create better digital customer experiences.

Average Ratings

7 reviews
  • 5 / 5
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 4 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Lithium Technologies
  • Founded 2001

About This Software

Lithium Communities is an online community platform that enables you to transform your website into a social destination. You can leverage a vibrant community experience to build deeper relationships with your customers, resulting in increased sales, lower service costs, and accelerated innovation. Lithium Communities can also help increase loyalty and customer retention by providing a venue where customers can engage with each other and become brand advocates.

  • 360 Degree Feedback
  • Alerts / Escalation
  • Analytics
  • Appointment Management
  • Automated Publishing
  • Automated Routing
  • Automatic Customer Notices
  • Brand Tracking
  • Call Reporting
  • Churn Management
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Contact Management
  • Content Management
  • Content Moderation
  • Content Syndication
  • Contract Management
  • Conversion Tracking
  • Customer Database
  • Customer Engagement
  • Customer Engagement Center
  • Customer Experience Management
  • Customer Targeting
  • Discussions / Forums
  • Event Management
  • Feedback Collection
  • Gamification
  • Group Management
  • Help Desk
  • Ideation / Crowdsourcing
  • Inbox / Queue Management
  • Keyword Filtering
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Member Directory
  • Membership Management
  • Multi-Account Management
  • Multi-User Collaboration
  • Posts Scheduling
  • Self Service Portal
  • Social Media Management
  • Social Media Monitoring
  • Survey Management
  • Surveys & Feedback
  • Trouble Ticketing
  • Video Content
  • Website Management
  • Work Order Management

Lithium Communities Latest Reviews

Automatically translated. Show original review

The power of the web become the best complete community experience

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I think the highlight of Lithium is the ability to have an instant response, at any time of the day or night. As the server tends to work 24/7. I deeply enjoy the direct connection through social channels, which gives me the ability to see an overview of my entire network. It has an excellent integration between forums and knowledge base. It easily converts a good publication in the forum into a KB article that will help the community forever. There are also many excellent functions, such as accepting an answer as a solution, giving prestige and things like badges. Lithium allows you to leverage your community to easily agglutinate the complementary support of sources and guides for your other users.

Cons: We use a personalized version of it, therefore our experience may be different, but there are many inconsistencies and difficulties. For example, if two users have the same email address, it is difficult to change or delete one. That kind of things.

Automatically translated. Show original review

Good experience , it´s a powerfull tool.

3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The flexibility (forum, blog, Knowledge Base, etc..). We can create differents communities with the same tool.

Cons: The URLs aren´t friendly so We think it isn´t good for the SEO. With a URL friendly the visits could increase.