4.5 / 5 86 reviews

Who Uses This Software?

Yotpo powers the worlds fastest-growing brands, such as GoPro, MVMT, Pura Vida, and more. Theres a reason why the best choose Yotpo. Learn more today.

Average Ratings

86 reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4.5 / 5
  • 3.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Yotpo
  • https://www.yotpo.com
  • Founded 2010

About This Software

Yotpo's integrated solution helps eCommerce brands collect customer reviews, photos, and Q&A from a single platform to increase traffic, social proof, and sales. An official partner of Google, Facebook, and Shopify Plus and integrating with leading commerce platforms and tools such as Bigcommerce, Magento, and Bronto, Yotpo makes it easy for brands to leverage their customers content across every marketing channel.

  • 360 Degree Feedback
  • Account Alerts
  • Account Management
  • Action Management
  • Aggregate Reports
  • Analytics
  • Audience Targeting
  • Automated Publishing
  • Brand Management
  • CRM
  • Call Reporting
  • Campaign Management
  • Categorization / Grouping
  • Churn Management
  • Communication Management
  • Community Management
  • Comparative Reports
  • Complaint Monitoring
  • Contact Management
  • Content Management
  • Content Moderation
  • Content Syndication
  • Conversion Tracking
  • Corporate Memberships
  • Customer Activity Tracking
  • Customer Engagement
  • Customer Lifecycle Management
  • Customer Review Platform
  • Customer Segmentation
  • Customer Targeting
  • Customizable Questions
  • Dashboard
  • Discount Management
  • Discussions / Forums
  • Distribution Management
  • Editorial Calendar
  • Event Management
  • Feedback Collection
  • Feedback Management
  • Gamification
  • Gift Card System
  • Group Management
  • Group Summary Report
  • Health Score
  • Ideation / Crowdsourcing
  • Individual Reports
  • Keyword Filtering
  • Knowledge Management
  • Live Chat
  • Loyalty Card System
  • Member Directory
  • Member Portal
  • Membership Management
  • Multi-Account Management
  • Multi-Channel Collection
  • Multi-Channel Publishing
  • Negative Feedback Management
  • No-Card Loyalty System
  • Onboarding
  • Posts Scheduling
  • Publish Scheduling
  • Question Library
  • Rater Selection
  • Rater Tracking
  • Referral Tracking
  • Response Management
  • Revenue Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Rewards Management
  • SEO Management
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Management
  • Social Media Metrics
  • Social Media Monitoring
  • Social Sharing
  • Supports External Reviewers
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Usage Tracking / Analytics
  • Video Content
  • Video Management
  • Website Management
  • Win / Loss Analysis

Yotpo Latest Reviews

Automatically translated. Show original review

Best review app period.

3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: More reviews mean more credibility. We mix up Yotpo review and Google trusted store review and it proves we have better sales than before. Controlling review is not easy, but it's easier than ever with Yotpo. Their dashboard and the moderate system is easy to handle and very intuitive.

Pros: Have to say Yotpo is truly our best on site app.. I believe the customers like/read/trust the reviews. Yotpo has become a major part of our day to day customer engagement strategy. I love that new features are constantly being added. Their customer service is top notch. This app offers a heck of a lot of great features for the low price of free. You need to pay more if you want to use more features, but every penny worth. The cost is high for a business of our size, but I think after a year or so we will see the results of peer to peer reviews. Give it a shot.

Cons: Picture update feature updated so far, but the problem is pricing. As fa as I know, it could be too much for the companies on their starting phase. Adding this feature for special package or something will be better to try it. I might be wrong, but they really have to give chances for users who keep using Yotpo, for example more than 1 year or 2 years.

Automatically translated. Show original review

Not worth

2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I learned an expensive lesson. Never sign an annual contract with an app before a trial run to confirm the true value of the software. At this rate, we're looking at an eternity before any sign of ROI.

Pros: I like the overall integration into Shopify's platform and how the reviews are displayed for the user. We do receive an average amount of comments, reviews, etc.

Cons: When we we're considering this app we were told how much new sales this app would generate because of the benefits you'd be offering the visitor for writing a review. Unfortunately, that was NOT the case. AND its not our demographic audience either, we sell to a very vocal audience of over 500,000 followers on social media.